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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Wells

April 30, 2024

4  out of  5 rating by Chris Wells
"Helpful agency. Easy to talk with. I can't blame the agent for a State Farm problem. I highly recommend this agent as they worked very hard and fast to correct the problem caused by State Farm. Even though State Farm still owes me money."
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M Johnson

January 27, 2024

5  out of  5 rating by M Johnson
"Anne Van de Kamp at Jake Squires gave expert information on multi-line insurance and the very best customer service. True professionalism combined with local availability. Pleasant and easy to talk to. No reason to dial an out-of-state 800 number -- State Farm is a highly rated national company and having someone local to talk to really helps. I combined a Homeowner's policy with vehicle coverage, and an Umbrella for additional liability protection."
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Jan Longshore

November 3, 2023

5  out of  5 rating by Jan Longshore
"I signed on with State Farm Jake Squires a couple of years ago after dealing with the incompetence/confusion of a different SF Office. Best decision I have made. Squires and his staff have handled all of my insurance professionally, quickly and with the knowledge to do so appropriately. They definitely deserve a 5+. I would refer friends and family to them."
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Alessandra Valery

October 8, 2023

5  out of  5 rating by Alessandra Valery
"Im so pleased with my experience here and especially with Jake Squires. Thank you for your professionalism and support. I would recommend you to anyone I know."
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Emily Heiser

September 30, 2023

5  out of  5 rating by Emily Heiser
"Elise, at Jake Squires State Farm, has always been nothing but amazing and we follow her wherever she works. She is quick, precise and always goes above and beyond for us, the customer!!! We have multiple vehicles, home and life- and are very satisfied with their ability to give us competitive rates. Elise is the reason we stay.❤️"
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Chris Love

September 30, 2023

5  out of  5 rating by Chris Love
"I love my agent she's sweet and kind and answers all my questions"
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Jane Sinaiko

September 30, 2023

5  out of  5 rating by Jane Sinaiko
"Love this office! Everyone is always so kind and helpful. They make sure that I understand my policy and all my options."
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Max DeLawyer

September 29, 2023

5  out of  5 rating by Max DeLawyer
"I switched to Jake Squires and State Farm 2 years ago, for my auto insurance, and later my Homeowners insurance. Jake and team have been very responsive to all calls I've made to their team, including this week regarding a cracked windshield on my car. Highly recommend"
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J. J.

September 29, 2023

5  out of  5 rating by J. J.
"Jake and his team have been so helpful and a pleasure to work with"
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Alanna Little

September 29, 2023

5  out of  5 rating by Alanna Little
"Jake and his team have been super helpful. I highly recommend!"
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Kaitlyn Johnson

September 29, 2023

5  out of  5 rating by Kaitlyn Johnson
"Amazing customer service! Jake and his team have been really helpful!"
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Kate rosser

September 26, 2023

1  out of  5 rating by Kate rosser
"Zero customer service in helping navigate a claim"
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Scarlett Graham

September 26, 2023

1  out of  5 rating by Scarlett Graham
"We got transferred to Jake Squires when our agent retired. I've never actually talked to Jake but we've been very disappointed with the service. It's very hard to get in touch with anyone there either by phone or email. Our past experience was that the staff would help you get the best rates with mulit-line discounts, telemetrics, etc. However, Jake's staff needs to be handheld, and don't follow up with changes we talk about. In addition, they made me an insurance quote over the phone that never got put through. We also made a change of address over 20 days ago, and we are still receiving mail at the old address. Definitely don't recommend."
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Joshua Williams

June 1, 2023

2  out of  5 rating by Joshua Williams
"Incredibly underwhelming service, the only thing i can say is that they did not actively antagonize me."
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Rachael Wilson

May 3, 2023

5  out of  5 rating by Rachael Wilson
"I came to the realization that I needed to secure a life insurance policy, as it was the responsible thing to do for my family. Not knowing anything about life insurance and what all the terminology was I decided to contact a reputable name and company in the industry. I was so lucky to come across the desk of Stephanie at Jake Squire's office. She listened to what I was thinking I needed and was able to schedule a consultation to go over all my options. Again, not knowing any of the terminology or lingo of life insurance, this was a bit intimidating for me. Stephanie went through the best options with me and was able to provide instant quotes for the options provided as we fine tuned what it was that would best suite our needs. She had a process and was so informative in the process explaining all the options and potential benefits for the different options as well as potential hang-up that might come with a policy given my personal circumstances. She provided choices for payment plans and what steps would come next after we decided the specific policy for my needs. I can't thank her enough for the time, knowledge and guidance she provided during this process. As a professional in customer service it is so appreciated to receive the quality of care Stephanie provided. A big thank you to her and Jake for everything they have done for my family."
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Douglas Trull

April 20, 2023

1  out of  5 rating by Douglas Trull
"I was automatically transferred to Jake Squires office when my original agent retired. Since I was planning on moving out of state, I wasn't too concerned, so I went to his office to add a cargo trailer snd a bus to my policy. During the visit, Elise was given all the information for the trailer and the bus. She processed the trailer first and stated that it was covered under a "rider" and she then moved on to the bus. I was then told that the bus could not be written by State Farm, and I left the office with the impression that I had at least obtained coverage for the trailer. During my move the trailer sustained some damage, and it was only when I inquired about a claim that Elise advised me that there was no coverage. She then claimed that she had never used the term rider and that she never implied I was covered because she had no record of the trailer. I attempted to seek resolution with Jake Squires through email and I have been told that there's nothing he could do for me. Due to the misleading and dishonest statements from Elise, I now have to cover the damage myself. If you're looking for an honest insurance agent, I'd look elsewhere. I was a State Farm customer for over 10 years with the other agent, and never had an issue with adding or deleting items from my policy, but with this office there was nothing but dishonesty and mistakes."
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Lisa Nymeyer

April 19, 2023

5  out of  5 rating by Lisa Nymeyer
"I have been with Jake for 20 years. He has been kindly patient in my early years of "adulting" and novice experience of the insurance world. Fast forward to today, I personally have five policies with him and our household has a total of eight. I have only had one claim and that was a rapid, seamless, supportive experience. Give yourself a piece of mind by having Jake and his superb team support you with your insurance needs. Don't be afraid to ask questions, they are there to help you. Thank you Jake, Steph, Anne, and the rest, you are APPRECIATED!"
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bill hoffman

April 11, 2023

5  out of  5 rating by bill hoffman
"Stephanie Siden did an excellent job resolving an issue regarding the payment of a premium. She was professional, efficient and pleasant."
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March 24, 2023

2  out of  5 rating by Ashley
"I have been a customer of State Farm for over 18 years. My mom has been a customer for over 50 years. I transferred to Jake Squires' office when I moved to Bellingham in 2019. In 2021 my mom and I co-purchased a brand new manufactured home. I called State Farm to add homeowner's insurance and someone at the Jake Squires location told me that State Farm did not provide coverage for manufactured homes. It did not make sense to me since my mom's manufactured home is also covered by State Farm with a different agent. State Farm referred me to Rice insurance. Then in 2022, I received a text to call State Farm. Jake Squires' office asked if I had considered switching to have them cover my manufactured home! I could have bundled with them and saved hundred of dollars if an employee at the office had told me the correct information to begin with! I was getting married and came down with Covid and postponed switching to them. When I reached out months later, someone answered the phone and said they were having computer problems and would call me right back. A week later and no call back. I completed a form through my online State Farm account to request more information about Homeowner's insurance from their office. Again, no response a week later. I was ready to transfer to another agent when my mom called. I finally received an email about the transfer. I made the switch and then on the first bill, there was a surprise transfer and pro-rated fee. This was never explained to me and I had to reach out to State Farm to get a clarification of why the bill was higher than I was quoted. Shortly after transferring, I received a notice in the mail that the agent had misquoted me on the homeowner's policy and it was actually a higher premium! Jake Squires' office has just been a huge confusing mess with poor communication. The only reason I gave it 2 stars is because I have not had this experience at other State Farm agencies and because Elise is at least responding within 24 hours at this point. I'm hoping they can all get on the same page and improve their customer service."
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Cooper Boer

August 14, 2022

5  out of  5 rating by Cooper Boer
"Jake and his team are great! I recently moved to the area and they helped me with all my policies to transfer over from my prior company. They explained in detail what I was purchasing and made recommendations of other options I wouldn’t have considered. I feel like the care and customer service I received were spot on. Highly recommend!"
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Dionte Thomas

August 14, 2022

5  out of  5 rating by Dionte Thomas
"Jakes team is so helpful and professional, they helped introduce me into the insurance relm and I’ve been completely satisfied since!"
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Alexis Sherwood

August 14, 2022

5  out of  5 rating by Alexis Sherwood
"Jake is the best! He and his team are so helpful and attentive. 10/10 recommend."
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June 4, 2022

5  out of  5 rating by LuAnne ALTON
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skylar walston

April 11, 2021

5  out of  5 rating by skylar walston
"Jake and his team are so helpful. I recently was rear ended (my first accident) and they reassured me it wasn’t going to affect me or my rates, helped me with getting everything set up and my car was repaired in a few days. I really appreciate how they took care of every thing and took the time to make sure I was okay."
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Daniel Jensen

April 11, 2021

5  out of  5 rating by Daniel Jensen
"Ultimate insurance plug highly recommend"